Last Updated: September 22, 2024
1. Introduction
Welcome to Miratu Codes!
At Miratu Codes, we strive to ensure that every purchase meets your expectations. We understand the importance of a smooth and secure shopping experience, and our policies are designed to provide transparency regarding returns and refunds for digital products.
Since our products consist of digital game keys and codes, which are instantly delivered and redeemable upon purchase, we have established specific guidelines for refunds and returns. Please read this policy carefully before making a purchase.
2. Digital Products Policy
All purchases made on Miratu Codes are for digital game keys, codes, and in-game items. Due to the nature of these products, all sales are final, and we do not accept returns or exchanges once a product has been:
✔ Delivered via email or made available for download.
✔ Redeemed or activated on a gaming platform.
This is because digital game keys are one-time use only and cannot be reclaimed once accessed.
3. Exceptional Circumstances for Refunds or Replacements
We acknowledge that technical issues can sometimes arise. If you experience a problem with your purchase, we are here to assist. You may be eligible for a refund or replacement under the following conditions:
A. Non-Functional or Invalid Keys
If you receive a game key that is:
● Non-functional or does not activate.
● Already redeemed before you used it.
● Different from what you ordered (wrong game, edition, or platform).
➡ You must report the issue within 48 hours of purchase by contacting us at hello@miratucodes.digital.
Our team will investigate the matter and, if verified, we will issue either a replacement key or a refund.
4. Incorrect Purchase
If you mistakenly purchased the wrong game key and have not redeemed or activated it, please reach out to us immediately.
Case-by-Case Consideration: We will assess your situation and may, at our discretion, offer a refund or exchange if the product remains unused.
Time-Sensitive Requests: Contact us as soon as possible, as we may be unable to assist if too much time has passed.
Contact: Send an email to hello@miratucodes.digital with your order details and an explanation of your request.
5. Refund Request Process
To initiate a refund or exchange request, please follow these steps:
1 Email us at hello@miratucodes.digital with:
● Your order number
● A detailed description of the issue
● Screenshots (if applicable) to support your claim
2 Our customer support team will review your request and respond as soon as possible.
3 Processing time may take up to 7 business days, depending on the nature of the issue.
4 If approved, your refund will be processed using the original payment method, or a replacement code will be issued.
Important Notes:
● Refunds are not guaranteed and are issued only in valid cases.
● Refunds will not be processed if the key has been redeemed, used, or tampered with.
6. Customer Responsibility
To ensure a smooth shopping experience, we strongly recommend that you:
✔ Verify the product details before purchasing, including the game edition, region restrictions, and system requirements.
✔ Check compatibility with your device or gaming platform.
✔ Confirm account requirements (e.g., Steam, PlayStation, Xbox) before purchasing a digital key.
Miratu Codes is not responsible for refunds due to:
● Incompatibility issues.
● Accidental purchases that have been redeemed.
● Changes in your gaming preferences after purchase.
7. Chargebacks and Fraudulent Claims
Miratu Codes maintains a strict anti-fraud policy to protect both our customers and our platform.
Unauthorized chargebacks or fraudulent refund claims may result in:
● Permanent account suspension from Miratu Codes.
● Blacklist restrictions from making future purchases.
● Legal action if fraudulent activity is detected.
If you experience any issues, please contact us first before disputing a transaction. We are happy to assist and resolve any problems in a fair and timely manner.
8. Changes to Our Return and Refund Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review them periodically. Continued use of our website or services after a policy update indicates your acceptance of the revised terms.
9. Conclusion
At Miratu Codes, customer satisfaction is our priority. While we maintain a strict no-refund policy for digital keys, we are always willing to assist customers with technical issues, incorrect purchases, or non-functional keys.
We encourage you to:
● Review product details before purchasing.
● Contact our support team immediately if you encounter any problems.
● Use our services responsibly to ensure a smooth gaming experience.
Thank you for choosing Miratu Codes for your gaming needs!